Resilience Plan

North Yorkshire Council’s plans to protect individuals and businesses in our area from a range of environmental, health and economic risks can be found at North Yorkshire Council

If you would like to get involved in the development of a Community Emergency Plan for North Duffield please contact the Parish Clerk.

If you have sight problems; are deaf or hard of hearing; have home dialysis; use a wheelchair or have mobility concerns; are a new parent; are concerned about unwanted callers; would like someone else to manage your account; need extra support for any other reason please call Yorkshire Water and ask to register for their priority service. To register call: 0800 138 7878. Yorkshire Water

Northern Powergrid also offer to support vulnerable residents. If you have a neighbour or friend who may be eligible please pass on the details. Northern Powergrid

To sign up for flood alerts please visit: Government flood warnings.  For general advice, call the Environment Agency’s 24-hour flood hotline on 0345 988 1188.

Sign up to weather warnings: Met Office

Communication providers are required by law to make sure their networks and services are resilient. However, you could still lose access to communication services due to a power cut or a problem affecting your service provider. Depending on the event, the services of all or some providers could be impacted so people might be affected in different ways. In the most serious circumstances, your mobile phone, landline and broadband connection could all be down, meaning you would not be able to use the phone or access the internet.

If your only way of making emergency calls is through a landline phone, or if you have a telecare kit connected to your landline, contact your landline provider to understand whether your phone will work during a power cut. If your landline will not work during a power cut, your landline provider might offer you a free solution (such as a back-up battery unit), for a minimum of one hour, that would enable you to call the emergency services during a power cut if you needed to.

If you need to call the emergency services, you should try to use your mobile phone to call 999 or 112 if you have one. Even if there is a power cut or an issue with your mobile network, you might be able to receive overlapping signal from a nearby area or network that is unaffected – emergency calls automatically ‘roam’ onto all available networks. The 999 call handling system and the emergency authorities have the capability to continue operating throughout power cuts.

If you have a really intermittent mobile signal there is still an option for you, it’s called ‘Emergency SMS’. With poor phone service where you can’t get a voice call there is still a really chance you’ll get a text message out, you can send that text message to 999, but you need to register your phone which is easy. All you need to do it text the word ‘register’ to 999, you’ll receive a reply which you need to read and reply to, then that’s it, you’re good to go, you can now text 999.

It is advisable to complete the governments Householder Emergency Plan attached and keep in a safe place.